Shipping policy

Notion Bonsai is dedicated to ensuring orders are delivered efficiently and reliably. International shipping is available to ensure products reach customers no matter where they are. Currently, Royal Mail Tracked 48 is used for all domestic deliveries, providing reliable tracking and secure handling to ensure timely arrival.

Orders are processed and dispatched within 1-2 business days of receipt. Delivery times may vary based on location and the destination's postal service. For international shipments, additional time should be expected for customs processing and delivery, which can differ by country.

In the event of a return, customers should contact the company to initiate the return process. Please note that the cost of return shipping is the customer’s responsibility, except in cases where the return is due to an error or a defective product. 

For any questions or concerns regarding shipments, customers are encouraged to reach out for assistance to ensure satisfaction with the products and services.